Welcome notice, Nov 2019: ilien welcome notice (PDF)
Our website address is: https://www.Ilien.io
In this statement we explain how "we respect your privacy in relation to the information you provide to us when you use this website.
When we talk about "us" or "we" in this statement we are talking about Ilien.io.
When you visit our website , we collect information relating to your interactions through these online channels.
In some cases the information we collect will be anonymous and it will simply tell us what pages have received the most activity and are of particular interest to our customers in general.
Where you log onto our site we will be able to identify what pages you have shown a particular interest in, what pages you have visited multiple times and also what pages you have spent the most amount of time on. We will mostly do this work ourselves however sometimes we will use Google Analytics to assist us. In all cases we will carry this work out in a responsible manner.
We will always let you know how we intend to use your information before collecting it, so that you can decide whether or not you wish to provide that information.
We may collect and process information about you such as:
This information enables us to provide you with a more efficient and effective customer service by developing a wider understanding and appreciation of our customer base. Where we have identified you specifically we can offer you a more bespoke user experience and assist you with any customer service issues you may have experienced or may be experiencing.
To use your information lawfully, we rely on one or more of the following legal bases:
To meet our regulatory obligations, we collect some of your personal information, verify it, keep it up to date through regular checks, and delete it once we no longer have to keep it.
Sometimes we need your consent to use your personal information. With direct marketing for example, we need your consent to make you aware of products and services which may be of interest to you. We may do this by phone, email, text or through other digital media. When we use sensitive personal information about you, such as biometric data, we ask for your consent. Before you give your consent, we tell you what information we collect and what we use it for.
You can remove your consent at any time by contacting us.
We do not share your information with third parties.
We do not transfer your personal information with any third parties.
We know that you care about how your information is used, stored and shared. We appreciate your trust in us to do that. To protect your information we use security measures that comply with and meet international standards. This includes computer safeguards and secure files and buildings.
When you contact us to ask about your information, we may ask you to identify yourself. This is to help protect your information.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users who create an account on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Our website administrators can also see and edit that information.
You have a number of rights in relation to your information which you have shared with us. Access to your personal information: You can ask us for a copy of the personal information we hold. Updating and correcting your personal details. Removing consent: You can change your mind wherever you give us your consent, such as for direct marketing, or using your sensitive information, such as biometric data. Restricting and objecting: You may have the right to restrict or object to us using your personal information or using automated decision making. Deleting your information (your right to be forgotten). You may ask us to delete your personal information. Moving your information (your right to Portability). Where possible we can share a digital copy of your information directly with you or another organisation.
If you have a complaint about the use of your personal information, please let us know at firstname.lastname@example.org, giving us the opportunity to put things right as quickly as possible.
If you wish to make a complaint you may do so by email at email@example.com. Please be assured that all complaints received will be fully investigated. We ask that you supply as much information as possible to help our staff resolve your complaint quickly.
Cookies are small text files that are sent to and stored on your computer, smartphone, tablet or other device for accessing the internet, whenever you visit a website or use our on-line apps.
Cookies are used to maintain the integrity of your browsing activities when you visit a website and can also be used to customise and so improve the individual customer experience.
Cookies do not in any way compromise the security of your computer. You can continue to use this website with no loss of functionality if you choose to disable cookies on your computer.
More general information on cookies can be found on aboutcookies.org. This includes information on how to disable cookies.
To achieve this, there are different types of cookies in use. They all work in the same way, but have minor differences which are explained below.
Session cookies last only for the duration of your visit and are deleted when you close your browser. They are essential for secure user navigation through the site and enable the delivery of basic functionality.
Specifically they ensure the security and integrity of your Internet Banking session, preventing fraudulent use and keeping you signed in while you move between pages and service your account.
Persistent cookies last after you have closed your browser, and allow us to remember your actions and website preferences.
Ilien.io uses persistent cookies to analyse customer visits to our sites. These cookies help us to understand how customers arrive at and use our sites so we can improve the overall on-line experience.
Targeting cookies remember individual websites you have visited and help us to present relevant and targeted online advertising to you. Targeting cookies may be placed on your machine when you visit an Ilien.io website. When targeting cookies have been placed on your device, they can be recognised by subsequent websites you visit, and this allows those sites to present targeted Ilien.io advertising to you. While targeting cookies can track your visits around different websites, the information collected is anonymous.
Finally, we use analytics cookies to help us make our websites even better for those who visit them regularly. This type of cookie helps us to further understand how individual visitors use our on-line services and allows us to improve the overall service and products offered to you.
This Site may contain hypertext links to associated web sites maintained by ilien.io and you are warned that when you enter such sites, you will be subject to the terms and conditions of those sites. There may also be links to web sites not maintained by ilien.io and you are warned that when you enter other websites via such hypertext links, you will not be subject to the terms and conditions of www. Ilien.io and you will not benefit from the protections afforded to you in using our Site. Ilien.io will not be liable in any way for the content, availability or use of such third party websites and you use such links entirely at your own risk.
Ilien.io reserves the right in its sole discretion to amend this privacy statement at any time, you should regularly check this privacy statement for any amendments.
This Privacy Statement is subject to the Terms and Conditions of Use of the Ilien.io website, It is important that you read the terms and conditions of use as where there is a conflict between this Privacy Statement and the Terms and Conditions of Use, the Terms and Conditions of Use shall prevail.